One of the most influential business books of all time, The E-Myth Revisited, extols the virtues of documenting your business extensively. If your business doesn’t have an operations manual, then it’s not really a business. A business without documentation depends on the owner’s presence in order to run. That means no vacation, no sick days, and no retirement for the founder. The business owner basically becomes a slave to his customers.
At first glance, I am intimidated by the idea of documentation of this type. Web design and development changes rapidly. It’s insanely hard to keep up. Sometimes it feels like once I’ve finally mastered a technique, a new tool or technique comes along to replace it. But then again, this very problem makes me a slave to those very things.
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